Terms and Conditions

Welcome to iD.photos, a convenient online solution for your biometric photo needs for various types of documents worldwide. These terms and conditions govern your use of our services. By using iD.photos, you agree to these terms and conditions in full.

Product Description

iD.photos offers a service enabling the Customer to download digital images formatted for passports and other official documents ("Product"). Additionally, options for the print and delivery of these images may be available for an additional charge.

Refund Policy

The Company provides a transparent refund policy for the digital download of the image. If the photo supplied by the Customer and processed by the Company is rejected by an official governing body due to non-compliance with their standards, the Customer is entitled to a full refund of the digital download fee which is £9.45 per processed image.

  • This refund policy does not extend to any costs associated with printing or delivery fees.
  • A refund request must be accompanied by evidence of the photo's rejection from the official governing body.
  • By purchasing, the Customer agrees that the photo generated by the Company is suitable and meets their satisfaction.
  • Eligibility for a refund is conditional upon the Customer adhering to the Company’s photo uploading guidelines as stipulated in this Agreement.

Photo Uploading Guidelines

For a photo to be eligible for a refund, the Customer must ensure it adheres to the following criteria:

  • The photo must be taken in natural light with no visible shadows.
  • The photo should be free from blatant malfunctions (e.g., partial head visibility).
  • Glasses are not to be worn in the photo.
  • The Company’s software is unable to process photos with headscarves or any facial coverings.
  • The Customer should be directly facing the camera, with shoulders, eyes, and ears aligned towards the camera.
  • Eyes must be open in the photo.
  • The photo must accurately and currently represent the Customer.
  • There should be no glare in the photo.
  • The Customer must have a neutral facial expression.

Service Guarantee

While we strive to ensure compliance with official photo requirements for multiple countries, variables outside of our control may affect acceptance. We are committed to allowing users to refine and resubmit their photo through our platform until it meets the requirements of their chosen document, subject to the terms outlined in our Refund Policy.

User Obligations

  • You are responsible for providing a suitable photograph that adheres to the guidelines for the specific country and document type.
  • You must verify and approve the quality and accuracy of the photo before finalizing your order.

Limitation of Liability

The Company accepts no responsibility for photo rejections based on criteria unrelated to photo quality or formatting.

Payment Processing

Payments for iD.photos services are processed through Stripe or other supported payment providers. Payment processing will be subject to the terms, conditions, and privacy policies of these providers, in addition to these Terms and Conditions. Pricing may vary depending on the selected currency and region.

Intellectual Property Rights

All content and AI technology provided on our website are owned by iD.photos and its parent company and are protected by applicable international intellectual property laws.

Privacy

Protecting your personal data is our priority. Our Privacy Policy outlines how we handle and safeguard your information and complies with applicable data protection regulations globally.

Amendment and Modification

This Agreement may only be amended or modified in writing with the mutual consent of both the Company and the Customer. We reserve the right to update these terms at any time. Continued use of our services after changes are made constitutes your acceptance of the revised terms.

Governing Law

This Agreement shall be governed and construed in accordance with the laws of the United Kingdom. However, users in other regions may also be subject to local laws.

Company Information and Contact

iD.photos, operated by Search Ventures Ltd.

For assistance, please contact our customer service team through the details provided on our website.

Disclaimer

iD.photos is not endorsed by, directly affiliated with, or otherwise associated with any government body. Ensuring that the photo meets official requirements is the sole responsibility of the user.

By using iD.photos, you acknowledge that you have read, understood, and agree to these terms and conditions.